Last updated: November 15, 2026
This Privacy Policy explains how Artificial Lotus (“we”, “us”) collects and uses personal information when you visit artificiallotus.com or contact us about our artificial lotus flowers and floating lotus lights.
We are a manufacturer and wholesale supplier. Our website is meant for business buyers such as importers, wholesalers, event companies and retailers.
1. Who we are
Artificial Lotus
Based in China
Email: sales@artificiallotus.com
For any privacy question or request, email us at the address above with the subject line “Privacy”.
2. What we collect
Information you give us. When you send an inquiry, request a quote or ask for samples, we collect what you enter or send us, which may include:
- your name, company name, job title and country
- email address, phone or WhatsApp number
- shipping address (for samples and orders)
- details of the products, quantities and customization you are asking about
- any files or images you attach
Information collected automatically. Like most websites, our hosting provider’s servers record basic technical data when you visit, such as your IP address, browser type, the pages you view and the time of your visit. This is used to keep the website running and secure.
We do not ask for payment card details on this website.
3. How we use it
| Purpose | Legal basis (EU/UK) |
|---|---|
| Reply to your inquiry, prepare quotes and send samples | Steps you ask us to take before a contract |
| Process and ship orders, provide after-sales support | Performance of a contract |
| Keep business, tax and customs records | Legal obligation |
| Keep the website secure and fix problems | Our legitimate interest in running the website |
| Send you news about new products or seasonal catalogues | Your consent, or our legitimate interest where you are an existing business customer. You can unsubscribe at any time. |
We do not sell your personal information, and we do not use it for automated decision-making.
4. Who we share it with
We share information only when needed for the purposes above:
- Our factory and our export partner, to prepare quotes, samples and orders and to handle export
- Shipping companies and freight forwarders, to deliver samples and goods
- Banks and payment providers, to receive payment
- Service providers who run our website and communications, such as our web hosting provider (Hostinger), our email provider and WhatsApp (Meta)
- Authorities, when the law requires it (for example customs)
5. International transfers
We are based in China, and our website is hosted on servers in the United States. When you contact us, your information will be processed in China and may be stored in the United States. Where the law requires it, we take steps to protect your information when it is transferred, such as relying on our service providers’ standard contractual clauses.
6. How long we keep it
- Inquiries that do not lead to an order: up to 3 years after our last contact, then deleted
- Order, invoice and shipping records: as long as tax and customs law requires
- Server logs: kept by our hosting provider for a short period, normally no more than a few months
7. Cookies
This website uses only the cookies WordPress needs to work, for example to remember a comment you leave or to keep site administrators logged in. We do not currently use analytics or advertising cookies. If we add them, we will update this policy and ask for your consent where required.
8. Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct or delete it
- object to or restrict how we use it
- withdraw your consent at any time (for example, to marketing emails)
- receive your information in a portable format
To make a request, email sales@artificiallotus.com. We will reply within 30 days. If you are in the EU or UK, you can also complain to your local data protection authority. If you are in India, you can raise a grievance with us at the same email address and we will respond within the period the law requires.
9. Security
We use HTTPS across the whole website and limit access to your information to the people who need it to serve you. No method of sending or storing data is completely secure, but we work to protect your information.
10. Children
Our website and products are intended for businesses. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
12. Contact us
Artificial Lotus
sales@artificiallotus.com